Shipping policy
At Saffano, we are committed to providing an exceptional shopping experience for our customers, including clear and straightforward shipping policies. We offer free shipping on all orders within Australia.
Shipping Locations
This shipping policy applies to orders shipped within Australia.
Delivery Times
Below are the estimated delivery times for all packages:
- Order cutoff time: 12:00 PM Eastern Time (Miami). Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
- Order handling time: 1–3 business days, Monday to Friday. Once your order is processed, it will be shipped by one of our trusted carriers.
- Transit time: 4–7 business days, Monday to Friday.
- Estimated delivery time: 5–10 business days.
Carrier Services
We partner with trusted carriers for deliveries within Australia. Your carrier is shown on the tracking details sent with your dispatch email.
Shipping Costs
- Free Shipping: All orders within Australia qualify for free shipping, with no minimum order requirement.
- Paid Shipping (if applicable): For destinations outside our free shipping zones, shipping costs will be calculated and displayed at checkout.
Delivery Issues
If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.
Tracking Your Order
Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package's journey on our Order Tracking Page.
Questions?
Visit our FAQ page or contact our customer service team.
Contact Information
- Store Name: Saffano
- Company: 305 Commerce
- Address: 7901 4th St N STE 300, St. Petersburg, FL 33702, USA
- Email: support@saffano.com
- Phone: +1 (689) 359-5848
- Customer Service Hours: Monday–Sunday, 9:00 AM – 5:00 PM (Eastern Time, Miami)
- Response Time: We aim to reply within 1–2 business days.