Frequently asked questions

What is Saffano?

Saffano is a footwear brand focused on modern, comfortable shoes designed for everyday wear. We create timeless styles that combine elegance, versatility, and all-day comfort, so you can look refined while moving naturally through real life.
Do you offer free shipping?

Yes. We provide free shipping across Australia on every order, with no minimum purchase required. Style delivered free of charge.

For full details, please refer to our Shipping Policy.
How long does delivery take?

Orders are processed within 1–3 business days. After dispatch, the estimated delivery time is 4–7 business days. In total, you can expect your order to arrive within 5–10 business days. Please note that our order cut-off time is 12:00 PM (ET), Miami time.

For full details, please refer to our Shipping Policy.
Do you ship internationally?

At the moment we ship within Australia only. Every Australian order is shipped free of charge with no additional handling fees. For full details, please refer to our Shipping Policy.
What is your return policy?

Items can be returned within 30 days of delivery, provided they are unworn, unwashed, and in their original condition. Items may be tried on to assess fit. Return shipping costs are the customer's responsibility. To begin a return, email us at support@saffano.com.

For full details, please refer to our Return & Refund Policy.
How long do refunds take?

After your return is received and inspected, you'll be notified by email. Once approved, your refund is processed and typically takes up to 7 business days to appear on your original payment method, depending on your bank or payment provider.

For full details, please refer to our Return & Refund Policy.
Can I exchange an item?

Yes, but please contact our support team first. We will confirm whether an exchange is possible or if it's faster to return the item for a refund and place a new order, ensuring accurate stock management and quicker processing.

For full details, please refer to our Return & Refund Policy.
What payment methods do you accept?

We currently accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, and Shop Pay. All payments are processed in the currency applicable to your region, as displayed at checkout.

For full details, please refer to our Billing Policy.
Is my personal and payment information safe?

Yes. We use secure systems and trusted partners like Shopify to process and protect your data. Payment details are handled securely and we do not store full card numbers. Your information is only used to process orders, provide support, improve our services, and comply with legal obligations, and it is shared only with necessary providers such as payment, shipping, and analytics partners. You can also review our full Privacy Policy for more details.
I didn't receive my order, what should I do?

First, check your tracking link from the dispatch email or use the Tracking Page. Delivery usually takes 5–10 business days. If this time has passed or tracking hasn't updated, please contact our support team with your order number so we can investigate with the carrier and resolve it quickly.
Can I update or cancel my order?

You can update or cancel your order before it has been dispatched by contacting our support team. Once the order has been shipped, changes or cancellations are no longer possible, but you may return the item within 30 days in accordance with our Return & Refund Policy.
Still need help?

Of course, we are here to support you. Send us a message at support@saffano.com or call us at (689) 359-5848. Our friendly support team is available 9:00 AM to 5:00 PM (ET), Miami time, and will be glad to assist.